Tile & STone Installation
Learn more about what to expect from your tile and natural stone installation, including how to prepare and how to care for your new tile. Our team of specialists are here to support you every step of the way, from design through maintenance.
What to Expect During Tile & Stone Installation
As with any flooring project, tile or natural stone flooring installation is considered a construction project. When preparing your home, be advised that there is the potential for noise, dust, and material odors during the installation process, so it is advised that you plan accordingly.
Our installers will do their best to contain any mess created during the installation process. Please note that your access to the space will be limited during the installation, and you may also be asked to refrain from using the space for a period of time after the installation.
Step 1: Measure Your Space
Start by getting a clear idea of the area you’ll be covering. Measuring your space ahead of time will help guide your product selection and budgeting. Don't worry, our estimators will do a final measure before installation. Check out our DIY measurement guides.
Step 2: Explore Products
Browse our wide selection of tile and natural stone to find styles and price points that fit your needs. Explore popular products online for details and pricing. Shop tile styles. Shop natural stone styles.
Step 3: Meet Your Team
Visit one of our showrooms and connect with our experts. From budgeting and product selection to measuring and professional installation, we’ll be with you every step of the way. Learn More.
Step 4: Prepare for Installation
Get ready for the exciting transition from old to new. We’ll provide all the information you need to make installation smooth and stress-free. Learn more below.
Step 5: Care, Maintenance & Warranty
Protect your investment for years to come. Follow our care guides for proper cleaning and upkeep and enjoy added peace of mind with Avalon’s 3-year installation warranty plus manufacturer warranties on your specific products.
Frequently Asked Questions
Yes, Avalon Flooring provides complimentary design services. Our knowledgeable associates assist in selecting the appropriate color, size, style, and material that align with your home's aesthetic and your budget.
Installation costs vary based on the product type, project complexity, and specific requirements. For instance, professional installation costs can range from $2 to $12 per square foot, factoring in labor, materials, and any additional services needed. For a precise estimate, we recommend scheduling a free in-home estimate.
Installation timelines depend on the product and project scope. Your estimator will provide a detailed timeline during the in-home estimate.
Avalon Flooring’s professional installation service is a fully managed experience. Our team is trained to understand your specific needs. You can expect free estimates, scheduling services, and certified installation teams backed by a 3-year warranty, as well as life-long customer support.
We understand that home improvement projects can evolve, and unexpected changes may arise. At Avalon Flooring, we’re committed to providing flexibility and support throughout your experience. If you need to change your mind or pause the project, here’s what you can expect:
- Before placing an order: If you haven’t finalized your order or scheduled installation, you can adjust your product selection, update measurements, or delay the process without penalty. Your Sales Consultant can revise your quote and help you explore new options.
- After placing an order but before installation: If materials have already been ordered or delivered, a restocking fee may apply depending on the manufacturer’s return policy. We’ll work with you to minimize costs and accommodate changes when possible.
- If you need to pause the installation: We can reschedule your installation date to a later time. Simply contact the Avalon Flooring Installation Department as soon as possible so we can adjust timelines and coordinate with our installation teams.
- In the case of a project cancellation: If you choose to cancel the project entirely, any custom or special-order products may not be returnable. Refunds will be processed based on the status of your order, and any non-refundable charges will be clearly communicated.
Your project pricing is valid for 30 days from the date the quote is issued. This gives you time to review your options, plan your installation timeline, and make any necessary decisions without pressure.
Yes, Avalon Flooring offers removal and disposal services for existing flooring as part of the installation process. Details and any associated costs will be discussed during your consultation. If you'd prefer to handle removal or disposal yourself, just let us know during the planning stage. We’re happy to tailor the service to your preferences and project needs.
Yes, Avalon Flooring provides special financing options, including 12 months no interest on purchases over $1,000, subject to credit approval.
Avalon Flooring offers care and maintenance guides. Learn more about how to maintain and clean your new tile or stone here (opens in new tab).
For any post-installation concerns, please contact our customer support team at (856) 644-5700 or customersupport@avalonflooring.com.
Still have questions? We have answers.
Call your local showroom or email us a customersupport@avalonflooring.com.
Preparing for your Tile OR Stone Installation
Once our warehouse receives your order, an installation manager will call you to schedule the installation of your new tile or natural stone.
During the ordering process, the estimator who visited your home will have already discussed the installation process, including the layout of your new floor, and the removal of your existing floor, if needed. The estimator will also review how to make the installation process smooth and efficient, including the following tips:
- If you’re remodeling more than your floor, all other construction projects should be completed.
- Remove all furniture from the construction area as agreed upon with the estimator prior to the arrival of our installers.
- Remove all small personal items, electronics and breakables from the tops of furniture and from closets where the new flooring will be installed.
- Ensure that your home has an operational HVAC unit(s) before, during, and after installation.
- Be sure to raise questions and concerns about the subfloor, timing and finishing/trim before the installation starts so we can address these issues and plan accordingly.
Our installers occasionally discover unforeseen issues or damage once we remove existing flooring. In such cases, the estimator/installer will review any issues and adjust pricing for any additional work/repairs that may need to be done.
Important Note: Tile and Natural Stone products will vary in color and shade and the appearance can be impacted by natural light.
Project Timeline & What to Expect During Service
We strongly recommend customers be home when the installers first arrive. This allows the installers to review the materials with you and confirm installation areas. The Installers may also ask where they can set up and make cuts. Our installers always use drop cloths to protect nearby furniture and delicate items.
The installers will review placement, designs and layouts before installing the tile. It is important that you review these with the installer, as once the material is installed it cannot be changed or removed.
Your tile or natural stone installation may take several days depending on the size and complexity of the project. The installers will need to remove the existing floors, and they may use tools (e.g., saws, crow bars, scrapers) that generate noise and dust. These tools may also cause nail pops in the ceiling below.
Following the removal of the existing floor, the installers prep the floors for your new tile or natural stone product to ensure that the new floor is supported and protected from any potential moisture. The preparation may include water-proofing membranes, mortars, and grouts, all of which require time to cure before moving onto the next step.
Tiles are set in a mortar cement. This process does take some time depending on the size of the project and can take 24-48 hours to completely set cure.
After Installation & Warranty
Once the installers finish installing your new flooring, they will clean up and remove all work-related debris. If possible, they will also place furniture back into the space. There will be times when the installers cannot put the furniture back because the tile needs to set/cure before walking on it. You should be prepared to keep furniture off the new installation for at least 24-48 hours. Your estimator will review these possible scenarios with you. The Installers will also walk through the job with you to make sure all work is completed to your satisfaction.
Dust in the area and haze on the surface are normal following the installation. Such aftereffects are completely normal and do not reflect a defect in the product or installation process. Basic cleaning will help to remove any remaining haze that is left from the installation. The installer will discuss when it is appropriate to clean the space, noting that you should plan to allow approximately 72 hours for grouted areas to fully cure.
Tile and Natural Stone Warranty Information
For additional information read our care & maintenance guide (opens in new tab).
